Not published
This is an internal draft. It is not an active public policy until it has been reviewed, assigned an effective date, and published by AHLAM.
1. Return and exchange eligibility
You may request a return or exchange within 7 calendar days of confirmed delivery if the cosmetic product is completely unused, unopened, unsealed, and in its original packaging. Proof of purchase may be required.
For hygiene and product-safety reasons, we cannot accept a change-of-mind return or exchange for an item that has been opened, unsealed, used, damaged after delivery, or removed from its original packaging.
2. Damaged, defective, or incorrect items
If an item arrives damaged, defective, incorrect, or otherwise does not conform to your order, please contact support@ahlambeauty.co promptly with your order number and relevant details or photographs where available. This process does not limit rights that cannot be excluded under applicable consumer-protection law.
Where AHLAM confirms that an item is damaged, defective, incorrect, or non-conforming, we will arrange an appropriate remedy in accordance with applicable law, such as a replacement, exchange, refund, or return collection where appropriate.
3. How to request a return or exchange
Contact the AHLAM Support Team at support@ahlambeauty.co with your order number, the item you wish to return or exchange, and the reason for your request. Do not send an item back until we provide return instructions.
4. Refunds and exchanges
Once an eligible return is received and approved, an approved refund will be made to the original Ziina payment method within 7–10 business days. The time at which the funds appear may also depend on your payment provider.
Exchanges are subject to verification of eligibility and product availability. If a requested replacement is unavailable, AHLAM will discuss the available remedy with you.
5. Delivery issues and cancellations
For delivery issues, address corrections, or cancellation requests, contact the AHLAM Support Team as soon as possible. A cancellation cannot be guaranteed once an order has entered preparation or has been handed to the delivery partner. Delivery issues are handled under our Shipping & Delivery Policy and applicable consumer-protection law.